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Responsible Gaming — Safety with Enjoyment: the Casino Live Way

Casino Live believes gaming should be a source of entertainment — never a cause of stress or hardship. That's why we actively work to ensure responsible gaming for every member. Learn how to play safely, set your limits, and get help when you need it — all right here.

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Remember — Gaming is for Entertainment

Gaming is never a source of income or a way to pay off debt. Chasing losses only makes things worse. Play for enjoyment, not out of fear of losing. Stay within your limits — Casino Live is always here for you.

Responsible Gaming Features at Casino Live

Tools and features Casino Live provides to keep you safe

Set a Deposit Limit

Set your own daily, weekly, or monthly deposit cap. Once the limit is in place, Casino Live will automatically block any deposits that exceed it.

Loss Limit

Set a cap on how much you can lose before play stops automatically. Take control and protect yourself from financial harm.

Session Time Limit

Set a limit on how long you play in one session. Once that time is up, Casino Live will send you an automatic reminder.

Cooling-Off Period

Take a break lasting anywhere from 24 hours to 6 months. You will not be able to log in during a cooling-off period. Return when you feel ready.

Self-Exclusion

Exclude yourself from Casino Live for anywhere from 6 months to permanently. Once self-exclusion is active, Casino Live will stop sending you marketing communications.

24/7 Support

If you have any concerns about your gaming, contact the Casino Live support team at any time. Talk to us and get the help you need.

What does responsible gaming actually mean?

Responsible gaming means keeping gaming in its proper place — as a form of entertainment. Most players on Casino Live play for fun and stay within their budget. However, gaming can sometimes become a problem — and identifying and preventing that is what responsible gaming is all about.

Casino Live believes every player has the right to make their own choices. We don't pressure you — we provide information, tools, and support so you can make the right decisions for yourself.

Casino Live's core position: A long-term, happy member is always more valuable to us than a large depositor. When you're doing well, so are we.

How to Recognise Problem Gaming

It's not always easy to recognise when gaming has become a problem. Check yourself against the signs below:

  • Depositing beyond your budget or borrowing money to play.
  • Repeatedly playing in an attempt to recover lost money.
  • Hiding your gaming activity from family or friends.
  • Finding it hard to stop gaming.
  • Work, family, or studies are being neglected because of gaming.
  • Feeling restless or irritable when you are unable to play.
  • Thinking about gaming all day long.
  • Using gaming as a way to cope with stress.

If you notice two or more of the signs above in yourself If so, it's time to reach out for support. That's not weakness — it's courage. Contact the Casino Live support team.

Safe Play Tips

Thousands of players enjoy Casino Live every day in a safe and fun environment. They follow a few simple habits that make responsible gaming easy:

  • Set a Budget First: Before you start playing, decide on the maximum amount in BDT you're willing to spend today — and stick to that limit.
  • Set a Time Limit: Keep track of the time — avoid playing for hours on end without a break.
  • A Loss Is Not the End: Never chase your losses by playing "just a little more" to win back what you've lost.
  • Check Your State of Mind: Avoid gaming when you are angry, upset, or under the influence of alcohol.
  • Let Your Family Know: Play openly with your family's knowledge and consent — keep it fun, not secret.
  • Take a Break: Whether you win or lose, taking regular breaks is part of healthy gaming.
  • Gaming is entertainment only: Never game to earn income or pay off debt.

Advice for Families

It can sometimes be hard to tell whether someone close to you has a gaming problem. If you suspect a family member or loved one is spending excessive time or money on Casino Live or any other platform, take the following steps:

  • Raise your concerns calmly rather than making direct accusations.
  • Encourage them to seek professional help.
  • Address the root cause of the problem rather than offering financial assistance.
  • Contact Casino Live Support to find out more about self-exclusion.

Casino Live can also restrict an account at the request of a family member — contact us with supporting documentation.

Check Yourself

Answer the following questions honestly. If more than three of your answers are "Yes", consider seeking help.

1. Have you deposited more than your budget allows?
2. Have you played more in an attempt to recover money you have lost?
3. Has gaming negatively affected your family life or work?
4. Do you find it difficult to stop gaming?
5. Have you ever kept your gaming hidden from family?
6. Have you ever gamed while in debt?

If 3 or more of your answers are "Yes": Reach out to Casino Live Support via live chat. We don't judge — we help.

Steps to Set a Limit
1
Log in to your account

Log in to Casino Live and go to your profile settings.

2
Open the "Responsible Gaming" section

Go to Settings and look for the "Responsible Gaming" section.

3
Set a Limit

Deposit, loss, or session time — set whatever limit works for you.

4
Confirm

Once confirmed, limits take effect immediately. Requests to increase a limit are applied after 24 hours.

If you need assistance, reach out via Casino Live's support chat.

Casino Live's Promise
  • No one under the age of 18 is permitted to play
  • Marketing Communications Stopped After Self-Exclusion
  • Immediate Action Upon Reporting a Problem
  • Support, not judgment, for gaming problems
  • Responsible gaming tools are completely free

Self-Exclusion & Limit Setting — Full Details

How Casino Live's Responsible Gaming Tools Work

Daily Limit

Set a maximum deposit amount for each day. Any increase to this limit requires a 24-hour waiting period.

Weekly Limit

Keep control of your total weekly deposits. Decreases take effect immediately; increases take effect after 7 days.

Monthly Limit

Set a cap on how much BDT you spend each month. Ensure your long-term financial wellbeing.

Permanent Closure

If you wish to stop using Casino Live entirely, choose permanent self-exclusion.

How Does Self-Exclusion Work?

Self-exclusion means you voluntarily block your own access to Casino Live. During this period:

  • Unable to log in to the account.
  • You will not receive any promotional messages.
  • If you attempt to open a new account, Casino Live will block it.
  • Your balance will remain secure.
Where to Get Help

Help available in Bangladesh for gaming-related problems:

  • Casino Live Support: 24/7 live chat support available in Bengali.
  • Mental Health Support: Kaan Pete Roi — mental health support in Bangladesh.
  • Family Guidance: Contact your local mental health centre for support.
  • Email support: [email protected]

Common Questions About Responsible Gaming

Yes, Limit Reduce Takes effect immediately. However, limit Increase Changes take effect after a set period — 24 hours for daily limits, 7 days for weekly limits. This is intentional, to prevent limits from being raised impulsively in the heat of the moment.

For a fixed-term self-exclusion (e.g. 6 months, 1 year), you may return once the period ends. For a permanent self-exclusion, Casino Live will never reactivate your account. Even after a fixed term ends, Casino Live strongly recommends speaking with a professional before making any decision to return.

Your balance remains fully secure throughout self-exclusion. Once the period ends, or upon request, Casino Live will arrange a withdrawal of your balance. Bonus balances are generally forfeited.

No, account limits can only be changed by the account holder. However, if a family member contacts Casino Live to raise a concern, we will take the matter seriously and investigate thoroughly.

Casino Live does not offer direct treatment services, but we will point you toward the right resources. Our support team can provide information on mental health services and organisations available in Bangladesh. From arranging self-exclusion to lending a compassionate ear — we're here for you.

Play responsibly — Casino Live is always by your side

Casino Live is your place for entertainment — not stress or worry. Play within your limits, enjoy the fun. If you need help, we're here.

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